Frequently Asked Questions

Everything you need to know about shopping with Zoe.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and intimate apparel cannot be returned unless they arrive damaged.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the product description for 'True to Size' indicators.

What payment methods do you accept?

Zoe accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Can I track my order in real-time?

Yes. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

At Zoe, we are committed to ethical fashion. 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with fair-trade certified factories.